3Com Network Card 3CRSHEW696 User Manual

Wireless LAN USB  
Wireless LAN USB Adapter  
User Guide  
3CRSHEW696  
http://w w w.3com.com/  
http://w w w.support.3com.com/registration/frontpg.pl  
Published July 2002  
User Guide version 1.0.0  
 
Contents  
 
Installing Your Wireless LAN USB  
Adapter and Wireless LAN Manager  
1
Installation CD  
The Installation CD contains:  
Setup programs and drivers for Windows XP, 2000, Millennium Edition (Windows  
Me), and 98 Second Edition (SE).  
3Com Wireless LAN Manager  
README.TXT file with updated information about your Wireless LAN USB Adapter  
This Wireless LAN USB Adapter User Guide  
3Com Connection Assistant  
Adobe Acrobat Reader  
Windows XP, 2000, Me, and 98 SE  
If you are accessing this guide as part of your USB Adapter installation, skip to step 3  
below.  
1 With the computer on and Windows running, insert the Installation CD into the  
CD-ROM drive. The auto-start feature starts the installation. If nothing happens  
within five seconds, click Start>Run and type d:\setup.exe (where d: is your  
CD-ROM drive).  
2 From the 3Com Wireless Installer main menu, select Step 1: Read to Install Hardware.  
3 Insert the USB Adapter (see the illustrations in the next section, “Connecting Your  
Wireless LAN USB Adapter”).  
4 Respond to the prompts as they appear.  
If you are prompted for the drivers, enter d:\ where d: is the location of the CD-ROM  
drive where the Installation CD is inserted.  
5 During the installation process, you may receive prompts for the Windows installation  
CD. Insert the CD for your Windows operating system and indicate the correct path.  
Your computer goes through a brief installation process during which it displays  
several windows indicating what is currently installing.  
6 Restart the computer whenever you are prompted.  
1
 
       
1
Installing Your Wireless LAN USB Adapter and Wireless LAN Manager  
Connecting Your Wireless LAN USB Adapter  
Connect your Wireless USB Adapter into the USB port on your computer like this:  
Antennas  
The antenna sits at the side of the Wireless LAN USB Adapter. Extend it, as shown  
in the illustration above, for best wireless communications.  
Confirming Device Installation  
1 With your USB Adapter installed, double-click the My Computer icon.  
If you are running Windows XP, click Start > Control Panel and go to step 3.  
2 Double-click the Control Panel icon.  
3 Double-click the System icon. The System Properties window appears, detailing your  
system setup.  
4 Click the Device Manager tab. A list of devices appears, arranged by type.  
If you are using Windows XP or 2000, click the Hardware tab and click  
Device Manager.  
5 Double-click Network Adapters. One entry appears: 3Com 3CRSHEW696 Wireless  
LAN USB Adapter.  
6 Double-click the entry to display a description of the current status.  
The device status should indicate “This device is working properly.”  
7 Close the windows you have opened until you return to the desktop.  
2
 
   
Installing 3Com Wireless LAN Manager  
Installing 3Com Wireless LAN Manager  
NOTE: Wireless LAN Manager defaults to automatically connect to any wireless  
network and no security. This default allows a basic connection to an access point.  
After installation, consult with your network administrator and refer to 3Coms  
Wireless LAN Managers online help to change the service set identifier (SSID) and  
security settings.  
1 If you restarted your computer after installing the Wireless LAN USB Adapter and the  
install program did not start automatically, click Start>Run and type  
d:\setup.exe (where d: is your CD-ROM drive).  
2 From the Installation CD, select Step 2: Install Software and follow the prompts,  
removing the Installation CD and restarting your computer whenever you  
are prompted.  
If the 3Com icon was not placed in the system tray when you installed the Wireless LAN  
USB Adapter, start the 3Com Launcher by selecting Start > Programs > 3Com Mobile >  
3Com Launcher.  
Using Wireless LAN Manager  
Refer to the “Helpinstructions for the 3Com Wireless LAN Manager for detailed  
information about how to use Wireless LAN Manager.  
3Com Connection Assistant  
The 3Com Connection Assistant is included on the Install CD and is interactive software  
that gives you an easy to use diagnostic and repair tool. Using this tool makes  
troubleshooting easier and helps you quickly resolve problems. Go to  
D:\Install\Connection Assistant\Install.exe (where D: is your CD-ROM drive) to find this  
utility.  
Using the Connection Assitant you can:  
Automatically check your computer and repair problems  
Search for solutions for specific hardware or software problems  
Find answers to your questions about business processes. tasks, and applications  
Connect, via the Internet, to technical support when you need assistance with your  
computer hardware and software  
Get assistance even if you are not connected to the Internet  
Connection Assitant Toolbar  
The toolbar at the top of the Connection Assistant Home Page includes these options:  
Connection Assistant Home--Clicking this link will always return you to the Connection  
Assistant Home Page.  
Assisted Service--Click this link to send a request for assistance to a technical support  
engineer if you need help fixing a Network Interface Card problem.  
Options--Set different security, message, and display options for your Connection  
Assistant pages.  
Help--Browse Help information for a variety of topics, links and features related to the  
3Com Connection Assistant.  
3
 
   
1
Installing Your Wireless LAN USB Adapter and Wireless LAN Manager  
Connection Assistant Options  
The Connection Assistant may also contain the following options:  
Diagnose My Network Interface Card--Click this link to get information about your  
system, network and network interface card. In addition to providing detailed  
information, it also supplies solutions if a problem is detected with your 3Com network  
interface card.  
List Solutions--Contains a list of relevant topics for you reference.  
Network Settings--Provides detailed information about your network.  
Search--Locate topics and solutions.  
4
 
2
Troubleshooting  
Diagnosing Problems  
If you have difficulty using the Wireless LAN USB Adapter, try the solutions in the  
following table. If you continue to experience difficulty, see the next two  
Problem  
Solutions  
Wireless LAN USB Adapter LED is off  
Make sure the USB connections are seated firmly on both the computer connection and the  
connection to the 3Com USB Wireless Adapter device.  
Check the Wireless LAN Adapter icon in the Windows control panel and make sure the adapter  
type can be recognized.  
Wireless LAN USB Adapter installs as  
an unknown device  
Remove the unknown device and repeat the installation procedure. Make sure you insert the  
3Com CD when the installation calls for it and that you wait for it to come up to speed in  
the drive.  
The Windows Add Hardware Wizard was unable to locate the Wireless LAN USB Adapter  
drivers. You may have had no CD or the wrong CD inserted in the drive, or the 3Com CD may  
not have been ready when the wizard looked for the drivers.  
Installation program does not finish  
or the driver fails to load  
Use the Device Manager to resolve resource conflicts that may exist. Select System from the  
Control Panel, and then click the Device Manager tab.  
Network association is intermittent  
Make sure the antenna is extended. Try reorienting the antenna. For best use of the antenna:  
 
Keep the area around the antenna clear from materials that could block radio transmission,  
such as metal objects, electronic devices, and cordless telephones.  
 
 
If the signal is weak, change the direction of the antenna slightly.  
If necessary, move the 3Com USB Adapter device to find a better signal.  
No network association exists when  
the computer becomes active again  
after being in sleep mode or after the  
Wireless LAN PC Card is removed and  
reinserted  
Log out and log in again, or restart the computer to restore the connections.  
Wireless LAN USB Adapter LED Indicators  
Condition  
PWR  
Description  
Indicates the Wireless LAN USB Adapter is receiving power.  
Indicates data transfer is taking place.  
LNK  
5
 
       
2
Troubleshooting  
Uninstalling the USB Adapter  
Previous installations or interrupted installation attempts sometimes leave problems that  
affect operation. Possible problems include:  
  Wireless LAN USB Adapter fails to function.  
  Operating system does not detect the Wireless LAN USB Adapter.  
  System issues a warning tone at start-up.  
If the installation is unsuccessful, your best course may be to completely uninstall the  
adapter and repeat the installation procedure.  
CAUTION: Exit any networking applications before uninstalling the adapter.  
1 Make sure you have exited any networking applications.  
2 Make sure the Wireless LAN USB Adapter is attached to your computer.  
3 Use the standard operating system procedure to remove the adapter driver.  
The procedure for Windows XP, 2000, Windows Me, and Windows 98 SE, is  
shown below.  
a If you are using Windows 2000, Me, or 98 SE, click Start > Settings >  
Control Panel.  
If you are using Windows XP, click Start > Control Panel.  
b Double-click the System icon.  
If you are using Windows XP or 2000, click the Hardware tab.  
The System Properties window appears, detailing your system setup.  
c Click Device Manager.  
A list of devices appears, arranged by type.  
d Double-click Network Adapters.  
One entry appears: 3Com 3CRSHEW696 Wireless LAN USB Adapter.  
e From the Action menu, select Remove.  
If you are using Windows XP or 2000, select Uninstall... .  
f Click OK.  
g Close the open windows until you return to the desktop.  
4 Detach the Wireless LAN USB Adapter from your computer.  
5 Restart the computer.  
6
 
 
Uninstalling Wireless LAN Manager  
Uninstalling Wireless LAN Manager  
Normally, you would not uninstall the Wireless LAN Manager software; however, in case a  
problem arises, you may want to uninstall and reinstall it.  
You can uninstall Wireless LAN Manager any time following the installation. The uninstall  
removes desktop icons, registry entry files, and files used by the adapter.  
1 If you are using Windows 2000, Me, or 98 SE, click Start > Settings > Control Panel.  
If you are using Windows XP, click Start > Control Panel.  
2 Click Add/Remove Programs.  
3 Select 3Com Wireless LAN Manager.  
4 Click Change/Remove.  
5 Click Remove.  
6 When the uninstall is complete, remove the adapter and restart your computer.  
Updating the Wireless LAN USB Adapter Driver  
To update your Wireless LAN USB Adapter driver software, find your operating system  
below, then follow the procedure.  
Window s XP and 2000  
1 Insert your Wireless LAN USB Adapter.  
2 In Windows 2000, select Start > Settings > Control Panel, then double-click the  
System icon.  
In Windows XP, from your desktop or start menu, right-click My Computer and  
select Properties.  
3 Select the Hardware tab and click Device Manager.  
4 If necessary, click the plus sign (+) to expand the Network Adapters tree.  
5 In Windows 2000, double-click the appropriate entry: 3Com 3CRSHEW696 Wireless  
LAN USB Adpater, select the Driver tab, and click Update Driver.  
In Windows XP, right-click 3Com Wireless LAN Adapter and select Update Driver.  
6 Insert the Installation CD. The Hardware Update Wizard window appears.  
7 In Windows 2000, click Display list of known drivers so that I can choose a specific  
driver and click Next.  
In Windows XP, select Install from a list or specific location (Advanced) and click Next.  
8 In Windows XP, select Dont search. I will choose the driver to install and click Next.  
9 When you are prompted to select an adapter, click Have Disk… and enter the drive  
letter for the Installation CD or enter the directory on your hard drive where the  
updated driver is located. Click Continue.  
10 Select 3Com 3CRSHEW696 Wireless LAN USB Adpater, and click Next. Follow the  
prompts through the remainder of the driver update.  
11 When the installation has completed, click Finish.  
7
 
   
2
Troubleshooting  
Window s Me and 98 SE  
1 Insert your Wireless LAN USB Adapter.  
2 From the Windows Start menu, select Settings, then select Control Panel.  
3 Double-click the System icon, then select Device Manager.  
4 In the Device Manager window, expand the Network Adapters list.  
5 Select 3Com 3CRSHEW696 Wireless LAN USB Adpater, and click Properties.  
6 Select Driver and click Update Driver.  
7 In the Update Device Driver Wizard, follow the prompts to install the upgrade.  
8 When prompted, click Restart for the changes to take effect.  
8
 
A
Technical Support  
3Com provides easy access to technical support information through a variety of services.  
This appendix describes these services.  
Information contained in this appendix is correct at time of publication. For the most  
recent information, 3Com recommends that you access the 3Com Corporation World  
Wide Web site.  
Online Technical Services  
3Com offers worldwide product support 24 hours a day, 7 days a week, through the  
following online systems:  
  World Wide Web site  
  3Com Knowledgebase Web Services  
  3Com FTP site  
World Wide Web Site  
To access the latest networking information on the 3Com Corporation World Wide Web  
site, enter this URL into your Internet browser:  
This service provides access to online support information, such as technical  
documentation and a software library, as well as support options that range from  
technical education to maintenance and professional services.  
3Com Know ledgebase Web Services  
The 3Com Knowledgebase is a database of technical information to help you install,  
upgrade, configure, or support 3Com products. The Knowledgebase is updated daily with  
technical information discovered by 3Com technical support engineers. This  
complimentary service, which is available 24 hours a day, 7 days a week to 3Com  
customers and partners, is located on the 3Com Corporation World Wide Web site at:  
3Com FTP Site  
Download drivers, patches, software, and MIBs across the Internet from the 3Com public  
FTP site. This service is available 24 hours a day, 7 days a week.  
To connect to the 3Com FTP site, enter the following information into your FTP client:  
  Hostname: ftp.3com.com  
  Username: anonymous  
  Password: <your Internet e-mail address>  
NOTE: With Web browser software, such as Netscape Navigator and  
Internet Explorer, you do not need a user name and password.  
9
 
       
A
Technical Support  
Support from Your Netw ork Supplier  
If you require additional assistance, consult your network supplier. Many suppliers are  
authorized 3Com service partners who are qualified to provide a variety of services,  
including network planning, installation, hardware maintenance, application training, and  
support services.  
When you consult your network supplier, have the following information ready:  
  Product model name, part number, and serial number  
  A list of system hardware and software, including revision levels  
  Diagnostic error messages  
  Details about recent configuration changes, if applicable  
If you are unable to consult your network supplier, see the following section on how to  
contact 3Com.  
Support from 3Com  
If you are unable to obtain assistance from the 3Com online technical resources or from  
your network supplier, 3Com offers technical telephone support services. To nd out  
more about your support options, go to the Web site associated with your region of the  
world shown below.  
Region  
URL for Regional Web Site  
Asia and the Pacific Rim  
ap.3com.com/contacts/support-contacts.html  
emea.3com.com/support/supportnumbers.html  
Africa, Europe, and the  
Middle East  
Latin America  
North America  
lat.3com.com/lat/support/index.html  
csoweb4.3com.com/contactus/  
When you contact 3Com for assistance, have the following information ready:  
  Product model name, part number, and serial number  
  A list of system hardware and software, including revision levels  
  Diagnostic error messages  
  Details about recent configuration changes, if applicable  
Returning Products for Repair  
Before you send a product directly to 3Com for repair, you must first obtain an  
authorization number. Products sent to 3Com without authorization numbers will be  
returned to the sender unopened, at the senders expense. To obtain an authorization  
number, go to the Web site listed above for your region.  
10  
 
     
Regulatory  
Compliance Information  
NOTE: This product contains encryption. It is unlawful to export out of the U.S. without obtaining a U.S.  
Export License.  
FCC Part 15 Notice (Applicable to use w ithin the USA)  
CAUTION: FCC Radio-Frequency Exposure Notice  
This device generates and radiates radio-frequency energy. In order to comply with FCC radio-frequency  
radiation exposure compliance requirements, a separation distance of at least 2.5 cm (1.0 inch) must be  
maintained between the antenna of the device and all persons.  
This product does not contain any user serviceable components. Any unauthorized product changes or  
modifications will invalidate 3Com’s warranty and all applicable regulatory certifications and approvals.  
Unintentional Radiator  
WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device as  
applicable, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses and can radiate radio  
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or television reception, which  
can be determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
n
n
n
n
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1
This device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undersired operation.  
2 The user may find the following booklet prepared by the Federal Communications Commission helpful:The  
Interference Handbook  
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No. 004-  
000-00345-4.  
11  
 
     
Regulatory Compliance Information  
FCC Declaration of Conformity  
3Com Corporation, 3930 W. Parkway Blvd., PO Box 704010, West Valley City, UT 84119, (800) 527-8677  
Declares that the Product:  
Date: April 11, 2002  
Brand Name: 3Com Corporation  
Model Number: 3CRSHEW696  
Equipment Type: 802.11b Wireless USB Adapter  
Complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:  
1 this device may not cause harmful interference, and  
2 this device must accept any interference received, including interference that may cause undesired  
operation.  
3Com Corporation  
3CRSHEW696  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
Industry Canada Notice (Applicable for use w ithin Canada)  
This device complies with Canadian RSS-210.  
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away  
from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is  
subject to licensing.  
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not  
emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable  
Avis de conformité à la réglementation dIndustrie Canada  
Cet appareil est conform à la norme CNR-210 du Canada.  
Pour empêcher que cet appareil cause du brouillage au service faisant l’objet d’une licence, cet appareil doit être  
utilisé à l’intérieur seulement et devrait êtra placé loin des fenêtres afin de fournir un écran de blindage maximal.  
Linstallateur du présent matériel radio doit s’assurer que l’antenne est située ou pointée de manière à ce que  
cette derniére némette pas de champs radioélectriques supérieurs aux limites spécifiées par Santé Canada pour  
le grand public; condulter le Code de sécurité 6, disponible sur le site Web de Santé Canada, à l’adresse  
Industry Canada (IC) Emissions Compliance Statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Avis de conformité à la réglementation dIndustrie Canada  
Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.  
Safety Notice  
This device has been tested and certified according to the following safety standards and is intended for use only  
in Information Technology Equipment which has been tested to these or other equivalent standards:  
UL Standard 60950 (3rd Edition)/ CSA C22.2 No. 60950  
IEC 60950  
EN 60950  
12  
 
           
European Community Declaration of Conformity  
European Community Declaration of Conformity  
Hereby, 3Com Corporation, declares that this Wireless LAN product is in compliance with the essential  
requirements and other relevant provisions of Directive 1999/5/EC.  
Due to frequency restrictions, it is necessary to select your country before using this radio device. Refer to your  
3Com Wireless LAN Manager online help for details.  
3Com Wireless LAN PC Card User Guide version 1.0.0  
Published July, 2002  
13  
 
 
Regulatory Compliance Information  
14  
 

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